How we use your information

We use your information in a number of different ways — what we do depends on the type of information. Shown below is how we deal with the different types of information you give us.

Your name and contact details:

 

How we use this information	Why we use this information
Deliver the goods to you.	We need your contact details to deliver your order and to ensure there is a applicable signature should the delivery require a signature.
Send you an email or text (an example would be an order update).	This is to provide you updates on your order.
Sending you information by email, SMS or post about our current/new products and services.	This is to keep you up to date with our products and services. We only send this when we have your permission.
Fraud prevention and fraud detection.	This is essential for an online company that processes orders through their website.
Showing you our averts as you browse the web.	So you can see our latest products and deals.
Finding out what you and other customers like.	To ensure that we are giving you what products you want.

 

Your date of birth:

How we use this information	Why we use this information
Fraud prevention and fraud detection.	This is essential for an online company that processes orders through their website.

 

Your gender information:

How we use this information	Why we use this information
Show you products that are specific for your gender.	So you are shown products that are specific to you.

 

Your payment information:

This means your card’s security/CVV code, don’t worry, we don’t store this information.

How we use this information	Why we use this information
To process payments and issue refunds.	We have to do this to process the payment for the order/goods.
Fraud prevention and fraud detection.	This is essential for an online company that processes orders through their website.

 

Your contact history with us

What you’ve said to us — for example, over the phone, email or on social media

 

How we use this information	Why we use this information
To provide customer service.	We do this if you email us regarding an order/product/service and we need a record of the information exchanged.
To train our staff.	To train future and current staff so we can provide the best possible customer service.

 

Purchase history and saved items (in basket)

How we use this information	Why we use this information
Sell you products on our website	We’ve got to do this to perform our contract with you — if you can’t put stuff into a basket, you can’t buy it!
Provide customer service and support, and handle returns	We’ve got to do this to perform our contract with you
Finding out what you, and other customers, like	To ensure we are giving you what you want

 

Information about the device used to browse our site

How we use this information	Why we use this information
Improve our website and set default options for you (such as language and currency)	To give you the best possible shopping experience
Protect our website	To prevent and detect fraud against either you and to meet our legal obligations about looking after your data

 

Your response to surveys, competitions and promotions

How we use this information	Why we use this information
Run the survey, competition or promotion	We’ve got to do this to perform our contract with you — if we can’t use your entry, you can’t possibly win!

 

You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience. But that is your choice – and we respect that.

Sharing your information

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.

However we may share your data with the following categories of companies as an essential part of providing our service to you:

Companies is the Nuke Nutrition company group (Nuke Nutrition is part of the Nuke Manufacturing Distribution and Investments Limited group).
Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies.
Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business.
Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud.
Companies approved by you, such as social media sites.

Marketing Messages

If you have said we can, we’ll send you marketing messages by email, and/or text, to keep you aware of what we’re up to and to help you see and find our products and latest deals.

You can unsubscribe at anytime by emailing us at info@nuke-nutrition.co.uk or by clicking the “unsubscribe” link that is at the bottom of any marketing email we send out.

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages. You will be removed off our mailing list within 72 hours (working days). By unsubscribing from our email marketing list you will still receive order update emails but these emails contain no marketing material or information.

Seeing adverts for Nuke Nutrition online

We also engage in online advertising, also to keep you aware of what we’re up to and to help you see and find our products.

Like many companies, we target Nuke Nutrition banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.

The banners and ads you see will be based on information we hold about you, or your previous use of Nuke Nutrition (for example, your Nuke Nutrition search history, and the content you read on Nuke Nutrition) or on Nuke Nutrition banners or ads you have previously clicked on.
Your rights on the data we collect

You have a lot of rights relating to your personal information:

The right to be informed about how your personal information is being used.
The right to access the personal information we hold about you.
The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through your account
The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
The right to stop direct marketing messages, which you can do through My Account, and to withdraw consent for other consent-based processing at any time
The right to request that we transfer or port elements of your data either to you or another service provider
The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office

Changes to our Privacy Policy

We may change the information on this page from time to time, if we do make any significant changes we will notify you by email so you are able to review the changes before you continue to use the service we provide.